Bank tellers are typically the first point of interaction for customers as they enter the bank. Tellers verify the identity of customers and process requests for deposits to and withdrawals from patron accounts. They generate certified checks and money orders according to the specifications of customers. Some tellers exchange dollars for other currencies. Bank tellers answer questions about bank products and services and direct customers to other staff for more complex bank transactions. They must count cash in their drawers as they begin their shift and reconcile remaining cash at the end of their shift to account accurately for deposits and dispersals. Most tellers work in the branches of community and commercial banks. Some tellers work for credit unions.
- Count their drawer cash at the start of a shift
- Take cash, checks, debit cards, and other payment forms from customers
- Answer account-related questions for customers
- Prepare specialized types of funds for customers, including savings bonds, traveler’s checks, and money orders
- Exchange customers’ money for foreign currency
- Place customer orders for checks and bank cards
- Electronically record every transaction during their shift
- Count their cash drawer at the end of their shift and reconcile to the beginning balance
- Bank tellers must safely and accurately handle customer funds by verifying identity and taking other actions to prevent errors or fraud. Head bank tellers manage operations of bank tellers.