Cashier – Job Description
One of the most commonly known and seen positions in Retail is that of Cashiers. They are the ones in charge of accepting payment from customers who wish to purchase goods or services. Depending on the size of each particular business, they may work in teams or on their own. Cashiers often use scanners and cash registers in order to keep record of sold items and store cash payments until the end of the day. Cashiers have a key role in service, retail, and wholesale establishments since they are the last direct point of contact with the customer, therefore, they are vital in leaving a long-lasting positive impression, to get customers to go back. Moreover, Cashiers are sometimes responsible for addressing any problems or complaints customers may have. They may reimburse customers when they wish to return what they bought, whenever the business’ policies allow it.
• Greeting customers as they walk into the business.
• Maintaining an accurate record of all sales using specialized software and hardware.
• Charging customers the established price of the items they bought as well as providing them with various payment methods, including cash and plastic.
• Bagging or wrapping items when necessary.
• Offering after-sales service in terms of repairing, exchanging, or refunding merchandise to customers.
• Assisting customers with questions and inquiries regarding products or store policies.
• Promoting store rewards programs and signing up interested customers.
• Balancing cash flow at the end of the day.