Hotel Manager – Job Description
Hotel General Managers oversee and coordinate all the activities involved in running a hotel or any other lodging facility (e.g. motels, bed and breakfasts, and resorts). It is their responsibility to ensure that all members of the staff are properly organized and that every part of the hotel runs according to the pre-established quality standard of service. Hotel General Managers often have the authority to promote deserving employees, and are required to participate in and maintain active community relations, as well as partaking in sales, meetings, and other activities.
- Monitoring the daily activities of all departments in the hotel.
- Supervising and managing hotel staff.
- Greeting and receiving feedback from customers in order to ensure satisfaction.
- Catering to the guest’s needs, maintaining the highest standards of quality and service, constantly enhancing the customer’s experience